Most Common Residential Movers Complaints

Getting ready to move feels a bit like driving down a twisty road. You wish for everything to go smoothly, but sometimes there are unexpected bumps. When you’re getting ready to hire residential movers, it’s important to know about the typical problems people run into.

From stuff getting lost or furniture getting damaged to surprise charges and movers acting unprofessionally, it’s good to know what could happen. Being aware of these issues helps you be prepared and protect your move. Stick around to learn about the most common complaints people have about moving companies. Being informed can help you avoid problems and make sure your move goes smoothly.

Most Common Residential Movers Complaints

Hidden Charges And Paying More Than Agreed

Be wary of hidden charges when hiring residential movers to prevent unexpected costs beyond what was initially agreed upon. This is probably the most common complaint and issue when using professional help.

To steer clear of these surprises, always insist on receiving a detailed, written quote that itemizes all services and costs. Make sure to thoroughly understand the terms outlined in the quote to avoid any unforeseen expenses on your moving day.

Before signing any contracts, inquire about the possibility of extra charges and ensure complete transparency in pricing. By being proactive and clarifying all potential costs upfront, you can safeguard yourself against paying more than you’d budgeted for and prevent any hidden financial burdens from cropping up during your move.

Hired Residential Movers Showing Up Very Late For The Job

Arriving excessively late for a moving job can significantly disrupt schedules and cause unnecessary stress for the customer. When the moving crew shows up very late, it throws off the carefully planned timeline, leading to frustration and inconvenience. Those delays can result in a domino effect of issues throughout the day. Not only does it impact the current job, but it can also affect subsequent appointments or commitments.

Late arrivals can create a sense of uncertainty and doubt, making customers question the reliability of the residential movers they hired. It may also indicate a lack of respect for the customer’s time and a disregard for professional standards. To avoid such situations, clear communication regarding arrival times and any potential delays is crucial. Movers should prioritize timeliness to build trust and ensure a smooth moving experience for all parties involved.

Not Showing Up For The Move

If the movers fail to show up for your scheduled move and are unreachable by phone, it can cause significant stress and inconvenience. Not only does this situation disrupt your plans, but it also leaves you feeling stranded and unsure of what steps to take next. The frustration of waiting for movers who never arrive, coupled with the inability to get in touch with them, can be overwhelming.

When a moving company ghosts you, start reaching out to other moving companies immediately for assistance, especially if your move has a tight timeline.

Remember that your time is valuable, and being left in the dark by a no-show moving company is unacceptable. Don’t hesitate to explore your options and hold the irresponsible company accountable for their actions.

Avoid bad residential movers. Submit your details and let us find the best local results which you can compare.

Hired Residential Movers Too Slow Or Weak

One of the most common complaints about moving companies is that the removal men are too slow and not strong enough. Customers often find themselves frustrated by the pace of the movers, feeling that they’re not making efficient progress. Additionally, some people report that the movers lack the necessary physical strength to handle heavier items properly. This can lead to delays and potential damage to belongings, adding stress to an already challenging process.

Removal Men Are Rude And Aggresive 

Dealing with residential movers who lack professionalism can make an already challenging situation even more unpleasant. From using offensive language to displaying impatience or disrespect towards you or your belongings, rudeness can leave a lasting negative impression. Their aggressive behaviour may lead to misunderstandings, conflicts, or even damage to your items due to carelessness.

It’s crucial to address any instances of rudeness promptly, either by directly addressing the movers or contacting their company’s management. Remember, you deserve to be treated with respect and courtesy throughout your moving experience. Clear communication about expectations and boundaries can help set the tone for a more positive interaction with movers.

Underestimating The Volume Of The Move

When the residential movers underestimate the size of the move, it can lead to logistical challenges such as a van not being big enough to accommodate all belongings. This miscalculation can result in multiple trips, delays, and added stress during the moving process. Not having a van spacious enough to fit all your items means extra time and effort spent shuttling back and forth between locations, prolonging an already tiring day. Moreover, the risk of potential damage to your possessions increases with each additional trip due to overcrowding or improper stacking in the van.

To avoid this issue, it’s crucial to provide accurate information about the volume of items to be moved when initially booking the moving company’s services. Communicate clearly about the number of items, furniture pieces, and any bulky belongings to ensure the appropriate vehicle size is assigned for the job. Planning and being forthcoming with details can help prevent the frustration and inconvenience of a van not being big enough to accommodate your move efficiently.

Belongings Went Missing During The Relocation

If you have experienced an unfortunate situation where items were lost during your move, it can be a frustrating and disheartening ordeal. Losing belongings during a move is a common complaint that can leave you feeling anxious and overwhelmed. Movers may inadvertently misplace items due to negligence or lack of organization, causing distress for you.

To address this issue, it’s essential to take proactive steps to prevent such mishaps. Before the move, create a detailed inventory of all your possessions and label boxes. Consider packing valuable or sentimental items separately and keeping them with you during the move for added security. Additionally, communicating clearly with your movers about the importance of every item can help them handle your belongings with more care.

In case of any missing items, document the loss with photos and contact the moving company promptly to file a complaint and seek resolution. By being vigilant and prepared, you can minimize the risk of items being lost during your move and ensure a smoother relocation process.

Furniture Badly Damaged During The Move

Lost items and damaged furniture can add stress to your move. Protect your furniture by packing it securely and marking fragile pieces. Consider insurance to cover valuable items. Keep track of your belongings with a pre- and post-move inventory.

In the unfortunate event that your furniture sustains damage, document the issues with photographs and promptly inform the moving company. Clear communication is key to addressing the situation and seeking appropriate compensation for the harm caused. Addressing damaged furniture swiftly can help resolve the matter efficiently and ensure that you receive the necessary support.

Using Book House Removals has the advantage of comparing and finding reliable and friendly movers!

Belongings Left Behind

Ensure you thoroughly check the old property to avoid leaving behind any items. Especially when moving long-distance or internationally. It’s common for individuals to forget belongings during the chaos of a move, leading to frustration and inconvenience.

Take the time to inspect every room, closet, and corner to ensure nothing is left behind. Create a checklist of all your items and cross them off as they’re packed or loaded onto the moving truck. Double-check high shelves, cabinets, and storage areas where items may be easily overlooked.

Consider labeling boxes clearly to keep track of everything. If possible, enlist a friend or family member to assist in the final sweep of the property. By being diligent and organized, you can minimize the risk of forgetting essential belongings and make your long-distance move smoother and less stressful.

Refusing To Load Or Move Furniture

Feeling abandoned when the hired residential movers doesn’t show up is frustrating. But when movers refuse to handle your furniture, it adds more stress. Make sure you communicate clearly with the company about your expectations. If they won’t handle your furniture, talk to them right away and keep a record. Be ready to find another solution if needed.

The Movers Unloaded Everything Outside

After unloading all your belongings in front of your home, the residential movers you hired abruptly departed without completing the setup. This left you feeling frustrated and overwhelmed by the task of moving everything inside by yourself. The lack of assistance not only caused inconvenience but also raised concerns about the professionalism of the movers. You expected the moving company to handle the entire process, including placing items in the designated rooms and assembling furniture as agreed upon. However, their premature departure left you with unfinished work and a sense of dissatisfaction.

Moving day is already stressful, and having to deal with the aftermath of items scattered on your lawn or driveway only adds to the chaos. It’s essential to communicate your expectations clearly with the moving company beforehand to avoid such situations. Ensure that the movers understand the agreed-upon services and complete the setup before leaving. If faced with a similar situation, address your concerns promptly with the company to seek a resolution and prevent this from happening in the future.

Items Were Assembled So Badly I Had To Order New Furniture

Feeling frustrated by the lack of assistance after the movers offloaded everything in front of your home, you discovered that items were assembled so poorly that you’d had to order new furniture. The dressers wobbled, the bed frame creaked, and the dining table leaned precariously. The haphazard assembly not only jeopardized the functionality of your furniture but also posed safety risks.

Despite voicing your concerns during the move, the rushed and careless assembly resulted in a complete disaster. As you unpacked your belongings, the realization that your furniture was unusable due to poor assembly left you exasperated. Having to invest in new furniture due to the movers’ negligence added unnecessary expenses to your already stressful moving process.

New House Carpets Badly Damaged

When facing this issue, it’s essential to document the damage immediately by taking photos and notifying the moving company. Contact their customer service department to report the issue and inquire about the next steps for potential reimbursement or repair. Be sure to review your moving contract to understand the company’s liability for damaged items like carpets.

Mattress Can`t Be Used After The Move

Ensure that your mattresses are securely transported to prevent them from bending and becoming unusable during the move. Mattresses are prone to damage if not handled properly, leading to permanent bends that render them unusable.

To avoid this issue, communicate with the hired residential movers about the best way to transport mattresses safely. Make sure they’re adequately protected with mattress covers and secured in the moving truck to prevent shifting and bending during transit.

Additionally, consider investing in mattress boxes or straps to maintain their shape and integrity throughout the move. By taking these precautions and ensuring careful handling, you can protect your mattresses from damage and ensure they remain in usable condition once you reach your new destination.

Movers’ Neglect: Failure to Clean or Flush Toilets

Upon entering the premises, encountering movers who neglect to clean or flush the toilet after use can be an unpleasant and unhygienic experience. Movers must maintain cleanliness and respect for your space during the moving process.

Not cleaning or flushing the toilet can leave behind a mess and unpleasant odours, which can be particularly bothersome during a stressful time like moving day. Additionally, failure to clean the toilet after use can potentially spread germs and bacteria, posing health risks to you and your family.

Bad Or Non-Existing Customer Aftercare

Following the completion of your move with a moving company, it’s crucial to address the issue of no responses and aftercare.

It can be frustrating when you reach out to the company with questions or concerns post-move, only to receive no replies. Lack of responsiveness can leave you feeling abandoned and unsure of how to proceed if issues arise.

Aftercare is essential for ensuring that any lingering problems or questions are promptly addressed to provide you with peace of mind. Without proper follow-up and support, you may be left feeling neglected and dissatisfied with the moving company’s service.

To avoid this situation, it’s important to choose a moving company that values aftercare and maintains open lines of communication even after the move is completed. Clear communication and support post-move can significantly impact your overall satisfaction with the moving experience.

If you believe this can help someone else, please share it. Thank you.

Moving Request

Fill in your removal details, so we can match you with the best 5 local movers.

NOTE: Each company will contact you individually by phone or email. All arrangements regarding prices and services will be strictly between you and the removal company you choose.

Please enable JavaScript in your browser to complete this form.

IMPORTANT: We will share the details you submit only with the companies which will contact you. We will not share your details with anyone else. If you wish to cancel your request or for any other issues email us at